Returns Policy

• The Customer shall contact The Company to notify of the intended return of Products. Products will not be accepted back without prior consent.
• A ‘Goods Return Note’ must be obtained from The Company and clearly displayed on or inside all the returned packages.
• The Product must be returned in its original packaging. Products returned without original packaging will not be credited or exchanged.
• The Product must be returned in an as new condition and in perfect working order. Products not returned in this condition will not be credited or exchanged.
• The Product must be returned by a traceable and insured shipping method. Unless the returned Product is signed for by the Company the Product will not be credited or exchanged.
• The Company will despatch a replacement product or process a refund once the Product is received. Returned items may be subject to a handling charge.
• Faulty or damaged goods should be reported within 7 days. Failure to report loss or damage in 7 day will invalidate claim.
• Unauthorized returns or Products no longer required may be charged a 15% fee based on the retail price of the Product plus the original carriage costs for restocking the returned Products.
• Any costs incurred by The Company for disposing or returning the goods will be borne by the Customer.
• This section of the agreement is in addition to your statutory rights.